Hims & Hers Health, Inc. (HIMS.US) 2025年第四季度业绩电话会
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会议摘要
Earnings call highlights significant achievements in scaling healthcare platform, launching new offerings like hormone therapies, lab testing, and weight loss treatments, expanding internationally, and investing in technology. Targets $6.5 billion revenue and $1.3 billion adjusted EBITDA by 2030, while preparing for regulatory scrutiny and diversifying revenue streams.
会议速览
Operator Tiffany welcomes participants to Hims and Hers Health's Q4 2025 earnings call, detailing the agenda, legal disclaimers, and financial guidance. The call outlines forward-looking statements' risks, non-GAAP measures, and provides access to the webcast and earnings release.
The dialogue emphasizes a transformative approach to healthcare, leveraging technology to provide personalized, high-quality care across various specialties. It highlights the need for better access, more direct engagement, and prices aligned with global standards, showcasing GLP-1s as a case study in disrupting traditional healthcare models. The speaker underscores the importance of evolving healthcare toward a consumer-oriented distribution model, enabling millions to access personalized care, and positioning the company as a leader in this revolution.
A healthcare company showcases its rapid expansion into new markets and offerings, achieving significant revenue milestones within short periods. The company leverages acquisitions and strategic partnerships to extend its presence globally, aiming to scale international business to over $1 billion in annual revenue. Emphasizing proactive and preventative care, the company invests in technology and infrastructure to drive category leadership in multiple markets, focusing on customer-centric healthcare experiences.
The dialogue outlines advancements in health diagnostics and personalized care, emphasizing the integration of AI, wearable technology, and home-based testing to offer deeper health insights. It highlights the expansion of testing capabilities, the shift towards proactive customer support, and significant investments in infrastructure to deliver personalized treatments at scale, ensuring clinical excellence and accessible care for millions.
The dialogue highlights Hims and Hers' mission to transform the healthcare industry by focusing on individualized care, leveraging technology, and ensuring accessibility to innovative treatments. The company's investment in infrastructure and partnerships aims to lead the next era of healthcare, with ambitious financial targets reflecting their confidence in this vision.
The dialogue highlights significant subscriber growth and revenue increase attributed to personalized health solutions, with over 1 million net new subscribers added post-2023, driving a 20% year-over-year revenue growth in Q4 and a 59% growth for FY2025. Personalized treatments, tailored to individual needs, enhance customer engagement and lifetime value, supporting a multiyear growth strategy across key brands and international expansion.
A company's strategic expansion into various health specialties, including sexual health, weight loss, and menopause support, has led to significant revenue growth, reaching over $2 billion in the US and $1.4 million internationally. This success is attributed to a consumer-centric approach, high retention rates, and the introduction of new treatments like oral and injectable weight loss solutions. The company anticipates continued growth through further investment in its portfolio and expanding its international footprint.
The company reported a significant 80% increase in Adjusted EBITDA to $318 million in 2025, driven by strategic investments in technology, new specialties, and international markets. Despite challenges, including higher G&A costs and shorter shipping cadences, marketing leverage improved, and retention gains compounded. Notable achievements include $128 million net income, $330 million in acquisitions, and $57 million in free cash flow, positioning the firm for global expansion and enhanced consumer-centric healthcare solutions.
The dialogue outlines strategic investments in operational facilities, physical technologies, AI, and network partnerships to improve personalized health care services, making treatments more accessible, efficient, and tailored to individual needs, ultimately enhancing customer engagement and retention.
Hempson Hirst announces the acquisition of Eucalyptus, aiming to deepen its international presence, particularly in the UK, while adopting a growth-oriented strategy that prioritizes market penetration over immediate margin expansion. The deal, valued up to $1.2 billion, is expected to leverage Eucalyptus's robust revenue and growth trajectory, with a focus on achieving profitability and margin expansion in subsequent years, mirroring the successful playbook implemented in the US market.
The dialogue outlines a 2026 financial forecast, predicting revenue growth of 15-24%, adjusted EBITDA between $300-$375 million, and investments in new health offerings and platform technology. It highlights anticipated revenue headwinds from shipping changes, strong demand for weight loss services, and the impact of Super Bowl advertising on EBITDA. The company anticipates scaling newer offerings and enhancing customer experience through AI and technology, aiming to meet 2030 aspirations.
Outlines plans for international growth, including revenue contributions, breakeven objectives, and long-term profitability. Emphasizes leveraging US success for global expansion, aiming for 6.5 billion revenue and 1.3 billion EBITDA by 2026.
A discussion on integrating operations and brands to achieve global health care industry growth, focusing on 10 critical markets and aiming for billion-plus international revenue within a few years, emphasizing consumer-centric health solutions.
The dialogue explores the impact of regulatory and legal scrutiny on growth, emphasizing diversification and expansion into new health categories. It discusses the company's strategy to pivot away from compounded GLP ones, focusing on broadening care offerings and deepening patient relations. Investors are encouraged to view the business through a lens of durability and growth, with an emphasis on innovation and international expansion.
Emphasizing the importance of a broad treatment range, the platform commits to adjusting its model to accommodate new therapies expected in the next two to three years, aiming to meet patient needs. Leveraging historical investments and platform power, it anticipates improved acquisition efficiency, particularly in new specialties like labs. Enhanced personalized treatments and insights contribute to stronger consumer retention and lifetime value, driving the platform's growth strategy.
The dialogue discusses investments in wearables and AI for advanced health data collection, aiming to transition from reactive treatment to proactive preventative care, highlighting a 70% success rate in identifying treatable health risks through the platform's lab tests, and envisioning a future where personalized health insights empower users to take control of their well-being.
The dialogue outlines an investment strategy focused on enhancing brand, technology, and data capabilities to deliver personalized products and improve provider network strength. The goal is to transition towards a data-driven platform for proactive consumer care, aiming for positive ROI and self-funding through increased value and acquisition efficiency by 2026 and beyond.
The dialogue discusses the company's strategies for driving growth in domestic and international markets, highlighting the potential for margin expansion as new markets mature and economies of scale are realized. It also touches on the convergence of margin profiles between new and established specialties, contributing to the path toward achieving 6 billion revenue and 1.3 billion adjusted EBITDA by 2030.
Discusses global business composition mirroring the US, emphasizing category expansion and diverse market focuses. Highlights maintaining strong relationships with branded pharmaceutical companies as a winning overseas model. Notes majority of revenues outside GLP-1 business, with mature categories showing robust margin profiles.
Encouraging early data on menopause, perimenopause, and lab testing shows potential for scaling to $100 million run rate. Hormonal health improvements and affordable lab testing are identified as high-value areas with dedicated efforts for future growth.
A discussion unfolds on the factors influencing EBITDA range, highlighting investment flexibility in new specialties and international markets. The approach focuses on achieving scale and unit economics, leveraging past success in margin expansion, and seizing growth opportunities for enhanced platform development.
Discussion revolves around the revenue impact of transitioning to GLP 1, noting lower revenue per order and larger ticket sizes affecting overall revenue and EBITDA, with emphasis on continued diversification.
A discussion on regulatory engagements with FDA and DOJ, and a strategic approach to diversify and personalize health offerings, emphasizing consumer-centric evolution amidst a growing market of weight loss treatments.
要点回答
Q:What investments has Hims and Hers made to support personalized care, and how do they plan to use these to improve the healthcare experience?
A:Hims and Hers has spent years building physical infrastructure, investing more than 300 million in facilities over the last three years, which expanded their footprint by over 1 million square feet across pharmacy operations, lab testing capabilities, and R&D to support innovations like peptide therapies. These investments are planned to be used to improve the healthcare experience by providing broader access to personalized care, combining with continued innovation, and ensuring consistent delivery across the platform.
Q:What are the three pillars of advancements in healthcare that Hims and Hers highlights, and what is the significance of each?
A:The three pillars of advancements in healthcare highlighted by Hims and Hers are deeper data, stronger technology, and a scalable way to make the final step in healthcare more precise and personal. These advancements are significant because they enable the delivery of personalized treatments and custom formulas that bring together pharmaceuticals and supplements, driven by what's best for the customer, not by insurance coverage or stock availability at pharmacies.
Q:What are Hims and Hers's core priorities and vision for the future of healthcare, and what revenue and EBITDA targets are they aiming for?
A:Hims and Hers's core priorities include reinventing healthcare systems to prioritize customers, bring more offerings to customers with more insights and personalization capabilities, and partner with leaders who believe in better healthcare experiences. Their vision is to be a leader in the next era of healthcare. Hims and Hers is aiming for a target of 6.5 billion in revenue and 1.3 billion in Adjusted EBITDA.
Q:What financial performance and growth did Hims and Hers achieve in the fourth quarter and fiscal year 2025?
A:In the fourth quarter of 2025, Hims and Hers experienced financial success with revenue reaching 600 million, representing a year-over-year growth rate of 20%. For the full fiscal year 2025, revenue grew to 2.35 billion, marking a year-over-year increase of 59%. They added almost 1 million net new subscribers, and over 40% of subscribers utilized personalized treatments. This led to a 25% year-over-year increase in monthly revenue per average subscriber.
Q:How has Hims and Hers's approach to personalized care influenced their international expansion and profitability?
A:Hims and Hers's consumer-centric approach has led to immense success in the US, resulting in year-over-year revenue growth of over 200 million. This approach has now been extended internationally with the addition of brands in Germany, the UK, Ireland, Spain, France, and Canada, contributing to an international revenue growth of almost 200 million. The profitability is demonstrated through the Adjusted EBITDA growth of nearly 80% year over year to 318 million and an adjusted EBITDA margin expansion of nearly two points. Hims and Hers expects the international footprint to become a significant portion of their revenue in the future.
Q:What investments did Ed make in 2025 and what were the results?
A:In 2025, Ed invested over $25 million into discretionary CapEx to expand capacity and introduce new capabilities across domestic facilities, entered into agreements for over $330 million in acquisitions to accelerate expansion into international markets and launched R&D efforts in the peptide space. Additionally, they closed a deal for a painless at home offering for approximately $150 million and repurchased roughly $90 million worth of common stock. As a result, they generated over $57 million in free cash flow and ended the year with $929 million of cash and short-term and long-term investments.
Q:What are the capital allocation priorities for Ed?
A:Ed's capital allocation priorities include deepening the combination of data and insights, thoughtfully expanding personalized solutions, and elevating digital and physical consumer assets to improve the health care experience for tens of millions of consumers.
Q:What areas will Ed focus on in 2026 for investment and why?
A:In 2026, Ed will continue to invest in operational facilities' capacity and capabilities to unlock the ability to respond to lab insights and wearables with a broader set of personalized treatments, making treatments more accessible, and reducing the cost to serve to pass value back to consumers. These investments aim to provide users with at-home blood draws and AI technology guidance for impactful tests.
Q:What are the anticipated effects of Eucalyptus's addition to the Hims & Hers portfolio?
A:Upon the expected closing of the Eucalyptus deal, it is anticipated that the company's collective international business will break even within 12 to 16 weeks, and Eucalyptus's current capital allocation framework will continue, with an annual revenue run rate of $450 million. While there are no expectations for meaningful margin expansion in the short term, the approach is to focus on growth in international markets before focusing on margin expansion.
Q:What is the anticipated impact of the Eucalyptus acquisition on Hims & Hers's financials and growth strategy?
A:The Eucalyptus acquisition is expected to contribute up to $1 billion in total consideration, with an upfront payment at close of approximately $200 million. Hims & Hers plans to fund the majority of the Eucalyptus transaction with its existing balance sheet and cash flow from domestic operations. The acquisition is expected to generate at least $200 million in revenue contributions from international markets, potentially including additional contributions from the Eucalyptus deal. The revenue from these markets is expected to aid in the company's growth expansion and profitability.
Q:What is the company's view on global expansion and its impact on future growth?
A:The company views global expansion as a significant area of investment, with a focus on growing the business across international markets such as the UK, Germany, Canada, Australia, Japan, and others. This growth strategy is supported by strong free cash flow and adjusted EBITDA from established specialties in domestic operations. The goal is to optimize and realize economies of scale similar to those achieved in the US while growing the subscriber base in strategic markets.
Q:What are the company's plans for the Hims and Hers brand across major markets and international revenue?
A:The company plans to target the 10 key most critical markets and win them handily over the next 12 to 24 months, with the ambition to unify the Hims and Hers brand across these markets within the next year. Additionally, they aim for a north star of a billion plus in incremental international revenue in the next few years.
Q:What impact does the company expect from the regulatory and legal scrutiny on growth numbers for the next few years?
A:The company expects to disrupt how patients access great care with a vision that is not just about treating conditions but a broader vision for the business. They plan to manage the dynamics of the ecosystem without changing their internal approach, which includes expanding the offering systematically, broadening the platform's assortment, deepening patient relationships, and working on innovation and RMD for future categories like peptides. They see potential for growth and value in the new expanding categories and accelerating international business.
Q:How should investors think about the durability and growth profile of the weight loss business over the next few years?
A:Investors should consider the weight loss business to have an increasingly diverse assortment of treatments that are anticipated to be important for patients' lives and the platform's growth. The company is confident in the next two to three years there will be a dozen or more additional treatments that will make a significant impact. Even in a scenario where compounding GLP-1 is not an option, the weight loss business is expected to remain durable, given the new therapies being brought to market and the potential for an expanding assortment of treatments important to patients.
Q:How is the company's marketing evolving and what structural improvements are being seen in CAC and lifetime value?
A:The company's marketing is evolving as they expand into less stigmatized health categories domestically. They are seeing structural improvements in CAC and lifetime value as the brand matures, and it is indicated by the company's ability to provide personalized treatments to consumers, leading to stronger retention across the platform.
Q:What should be considered when thinking about the scale up of La over the next year?
A:When considering the scale up of La over the next year, it is important to note the company's focus on AI labs and wearables to create a flywheel for the future. The company is looking to deepen its involvement with the wearables ecosystem and is investing in bioacoustics and at-home testing to make data collection more frequent and accessible for its members. This will allow the company to transition from focusing on a single treatment to providing proactive preventative care and is seen as a new category for Hims and Hers, almost a longevity category. The company plans to engage deeply in all three areas, potentially through partnerships or acquisitions, and is already starting to see success with their AI efforts and blood testing device launches.
Q:What are the main areas of investment the company plans to focus on?
A:The company plans to continue investing in the brand, technology, and data to reinforce personalization and unique product delivery, as well as the strength of its provider network. These investments are expected to result in a strong balance sheet and positive ROI, becoming self-funded and generating value for the company.
Q:Which categories does the company expect to drive growth in 2026?
A:The company expects continued growth in both the Hes and hers specialties. For the Hes brand, growth of 30% year over year in 2025 is anticipated, with potential from emerging specialties like testosterone and benefits from stronger retention in daily health offerings to drive continued growth.
Q:What is the projected growth timeline for the newer categories that the company has launched?
A:Historically, newer categories have taken 18 months to scale. The company continues to see robust growth across various categories, including labs and metaplasm support, as well as in established categories like her care.
Q:How does the company plan to address the challenges in international markets?
A:The company's approach to international markets includes focusing on growth across most markets and not viewing the international universe as static. It plans to assess opportunities on a market-by-market basis and utilize current assets to enter new markets, expecting more challenging margin profiles initially but opportunities for margin expansion over time.
Q:What is the composition of the international business and how is it expected to evolve?
A:The composition of the international business is expected to eventually mirror the US, with category expansion and diverse focus across different markets. Each of the businesses integrates different focuses, but over time, it is expected to achieve diversity at scale with a strong relationship with branded pharmaceutical companies.
Q:What data points are the company observing in the fertility and lab spaces?
A:The company has observed massive increases in testosterone levels and improved retention in the menopause space, as well as providing people with data that previously cost between $5 and $1000 to obtain. Engagement with the experience has been very high, with 70% of users identifying areas of clinical risk that the platform can help treat.
Q:What factors contribute to the wide range of EBITDA guidance?
A:The wide range of EBITDA guidance is due to the company's investments in transformative specialties that can impact unit economics positively. The guidance is flexible to allow investment in these specialties if they show promising results, and in international markets. The company aims to maintain a wide enough range to accommodate growth opportunities in new specialties and international markets.
Q:How should the impact of the GLP 1 business be understood in the context of overall revenue growth?
A:The GLP 1 business has a slightly larger ticket size compared to the core business, resulting in meaningful revenue and EBITDA impacts. However, the majority of revenue is generated from non-GLP 1 business, and as the company continues to diversify, this trend is expected to persist.






