A：The highlights of Salesforce's fourth quarter and full year fiscal 2026 include delivering phenomenal performance across revenue, margin expansion, cash flow, and customer performance ratios. Specifically, the company reported a full year revenue of $41.5 billion, up 10% year over year and 9% constant currency. The fourth quarter saw revenue of $11.2 billion, up 12% year over year and 10% constant currency. Contractual Revenue (CRPO) grew to $35.1 billion, up 16% year over year and 13% in constant currency, and total RPO reached $72 billion, up 14% year over year.

A：The updated fiscal year 2030 revenue target for Salesforce is $63 billion, reflecting a significant increase from the previous guidance and highlighting strong financial performance.

A：The significance of the $50 billion share repurchase authorization is to return more value to shareholders, with over $14 billion or 99% of free cash flow being distributed in fiscal year 2026. This action indicates confidence in the company's financial position and its strategy for capital allocation.

A：Notable companies that have chosen Salesforce for their digital transformation include industry leaders like Amazon, Ford, AT&T, Moderna, GM, and Pfizer. For Q4, wins over $1 million grew by 20% year over year, and wins over $10 million were up 33% year over year.

A：'Agent force' is a vision where humans and artificial intelligence agents work together to redefine how work is done. This concept is embodied in Salesforce's offerings, which now include apps and agents designed to enhance human capabilities and improve business operations. It is transforming the workplace by integrating AI into business applications to provide contextual insights and improve decision-making.

A：In the latest quarter, the achievements with 'agent force' include a 49% increase in customers in production, the introduction of new features and capabilities such as determinism, voice, and agent builder, and the expansion of the market for apps and agents with products like Life Sciences and IT Service Management. Also, the architectural integration of large language models into the Salesforce platform to enhance data harmonization, integration, and activation for customers.

A：Slack Bot is an AI agent that integrates with Slack, allowing it to access messages, files, and other data to help orchestrate work with other agents. It demonstrated its value to a customer, Neil Bushy from Workday, by showing how it could manage and integrate various business operations, impressing the customer with its capabilities.

A：Deploying multiple agents across an enterprise allows for the orchestration of various types of work, with each agent 'phoning home' to Salesforce. This creates a network where agents cannot work in isolation and requires a central platform like Salesforce to manage and integrate their functions, making the platform increasingly essential as more agents are deployed.

A：The value of Salesforce's platform is demonstrated by showing customers the work it does with data, such as integrating with an AI company's platform to orchestrate work among agents. This includes the use of an 'agentic work unit' (AWU) as a metric to measure the work done by AI on the Salesforce platform. Additionally, by running operations on Salesforce and Slack, customers can see the benefit of combining human and agent efforts in a business at scale.

A：The 'agentic work unit' (AWU) is a new metric introduced by Salesforce to represent one unit of AI work done on the platform. It signifies the actual work being done by AI agents, as opposed to just processing tokens or data. During a particular earnings period, Salesforce reported delivering 2.4 billion AWUs, highlighting the efficiency and growth driven by the conversion of raw intelligence into real work.

A：The introduction of AWU indicates that Salesforce's platform is not just about processing data, but also about the value added by orchestrating work among agents. AWU serves as a testament to the efficiency and growth achieved by integrating AI work, and it reflects the work done by AI agents on the Salesforce platform, thus providing customers with a tangible measure of the platform's value.

A：AI companies are using Salesforce and Slack to run their operations, with many adopting these tools for their ability to work with agents as a service. This includes using Slack for handling billions of work-related messages and integrating with Salesforce to orchestrate work among agents. Additionally, companies like Anthropic are using Salesforce and Slack to demonstrate how AI can be integrated into various business functions.

A：Implementing a guided shopping agent for Shark Ninja, which was launched in eight weeks before the holiday season, had a significant impact. It helped consumers with researching, buying, and troubleshooting in one conversation, leading to a successful holiday season for the company. The agent participated in a quarter of a million consumer engagements, focusing on the most challenging issues and freeing up time for customer service agents to handle complex cases, ultimately improving the service experience for the consumer.

A：Wyndham is using Salesforce to improve hotel operations by deploying 'agent force' across its hotels and using tools like Mulesoft and Data 360 to create a 'single source of truth' for guest information. This allows agents to operate with real-time guest information, improving guest experiences, increasing loyalty engagement, and reducing labor costs for franchisees, thereby driving revenue.

A：Since the integration, agents can access a guest's entire history, booking behavior, and loyalty status immediately. This has resulted in faster response times, with an average speed of answer and has allowed for immediate upgrades and additional services such as early check-ins and late check-outs.

A：Agents have contributed to the revenue growth by selling additional services and upgrades autonomously. They have also closed significant deals, such as reactivating leads and making sales to customers who otherwise would have been lost, thereby increasing the company's revenue stream.

A：The new system allows small business owners and operators to handle tasks such as customer information gathering and upgrades autonomously, which they wouldn't have time to do before. This has led to faster operations and increased revenue.

A：The hospitality business has seen a significant increase in ancillary revenues, with millions of dollars generated without additional costs to the small business owners. They've also experienced a 200 basis point increase in direct bookings from AI voice agents, which has led to a 400 basis point rise in guest satisfaction scores.

A：The vision for agents as a service is to utilize AI-driven agents to autonomously sell and provide services to customers, thereby enhancing efficiency and customer satisfaction. The speaker believes that these agents will become increasingly powerful and integral to business operations.

A：The speaker predicts that agent-driven solutions will be a significant growth area within Salesforce, potentially reaching $46 billion in revenue, and may be even more valuable than the software itself. They emphasize that companies without agents may face concerns about being left behind.

A：The company closed an exceptionally strong fiscal year with rebuilt platforms converting raw intelligence into revenue drivers, reducing costs, and scaling reliably without limits. They powered the transition to the genetic enterprise for customers and themselves. Notably, they finished the fiscal year with a 26% growth in second half net new AOV growth ahead of the second half AOV growth agent force and data 360 Arr, inclusive of Informatica Cloud Arr reaching $2.9 billion. This marked an over 200% year-over-year increase, including an Informatica Cloud Arr of $1.1 billion and an agent force ARR of approximately $800 million, up 169% year over year. New bookings for Agent Force One edition and Agent Force for apps (4x) nearly tripled quarter over quarter, and more than 60% of agent force and data 360 bookings came from existing customers expanding their commitments.

A：Subscription and support revenue grew slightly above 10% year over year in nominal and constant currency. Total revenue was $41.5 billion, up 10% year over year in nominal and 9% in constant currency, driven by agent force data 360, Slack, agent force sales, and service performance. The acquisition of Informatica had a notable impact on the company's performance.

A：Q4 results outperformed expectations; however, there was continued weakness in marketing and commerce, and the company experienced weaker-than-expected Tableau and Informatica performance. Q4 revenue attrition ended the year at approximately 8%, and the current remaining performance obligation (CRPO) ended Q4 at $35.1 billion, up approximately 16% year over year in nominal and 13% in constant currency.

A：The company has updated its FY 2030 framework and now targets FY 2030 revenue of $63 billion, representing an 11% CAGR from FY 2026 to FY 2030. They remain on track to achieve a 50% return on investment by FY 2030 and have delivered 60 basis points of expansion in FY 2026. For FY 2027, targeted investments include advancing the hyperforce third-party infrastructure for trust and security, ramping up the AE capacity, and scaling FDS to drive adoption. These investments are partly funded by efficiency realized as part of becoming a lean agile enterprise.

A：The company has achieved all elements of its Investor Day commitments, including capital allocation. The board has approved a 5.8% increase in the quarterly dividend to 44 cents per share. Additionally, considering the current stock price dislocation, the company has updated its share repurchase authorization to $50 billion.

A：The company has initiated fiscal year 2027 revenue guidance of $45.8 to $46.2 billion, with growth of approximately 10% to 11% in nominal and constant currency. The expectation is for subscription and support growth guidance of slightly under 12% year over year or approximately 11% year over year in constant currency. Non-GAAP operating margin guidance is 34.3%, with an expansion of 20 basis points. For Q1, the company expects revenue of $11.03 billion to $11.08 billion, with growth of approximately 12% to 13% in nominal and 10% to 11% in constant currency.

A：The company believes it can maintain growth in the agent force business and sustain the growth and momentum in the broader Salesforce portfolio, and bring along the entirety of its business. They assert that agent force can catalyze the broader Salesforce product portfolio, and they have confidence in the acceleration in the back half of the year due to continued innovation, the renewal of customers, and the success of the company's strategic investments.

A：The company plans to use its balance sheet and capital efficiently by focusing on four key areas: dividends, buybacks, acquisitions, and debt. They aim to utilize the $16 billion in cash flow expected for the year and are under-leveraged on the balance sheet. They intend to continue returning a significant portion of free cash flow to shareholders via buybacks and dividends while positioning themselves to grow organically and inorganically.

A：The vision of the world presented by the speaker includes new AI models as a critical part of the infrastructure, which have been developed by various entities like OpenAI, Anthropic, Gemini, and others. These models are compared to platforms such as Windows and Mac and are envisioned to change over time, similar to how platforms evolve and support applications.

A：The new AI models are impacting the speaker's business by allowing the company to understand what is happening in their business, as reflected in their use of models like Einstein. These models have become an integral part of the company's infrastructure, and the company has processed 19 trillion tokens with these models. This demonstrates the significant role these AI models are playing in their operations and growth.

A：According to the speaker, the new AI models like OpenAI, Anthropic, Gemini, and others could indeed become platforms. These platforms would support the development of applications, much like how Windows and Mac platforms have historically supported various applications.

A：The speaker's current strategic focus regarding their customer relationships is on helping their customers create success and enabling them to connect with their customers in a new way. This strategy is being executed by delivering products, capabilities, and value propositions to their customer relationships.

A：The speaker describes the company's deployment strategy for AI as focused on automating sales professionals and service professionals, enhancing contact centers, and enabling agents to operate in a compliant, secure, available, scalable, and reliable manner. The current deployment strategy involves connecting customers to AI-driven solutions like contact centers, which is a significant advancement from just a couple of years ago.

A：The company is monetizing AI in three main ways: upgrading their large installed base of 100 million seats to premium SKUs that include embedded AI for employee use cases; increasing the ROI for companies implementing the company's apps, which now have agentic features; and selling flex credits for customer-facing agentic use cases. These strategies have been reflected in the company's bookings, with Q4 showing significant upgrades and addition of seats, and high demand for AI upgrades in the top deals.

A：The significance of having 29,000 customers is that it represents the number of businesses engaging with the company's products and services, contributing to the growth and market presence of the company.

A：The main responsibility of the speaker's team and executives is to be in front of customers to explain the value that the company can drive and the stories associated with it.

A：The key message the company is conveying to its customers is that SaaS (Software as a Service) is more important than ever in the current business environment.

A：The differentiator for the company's server infrastructure is that it has 4 layers: the system of context, the system of work, the system of agency, and the system of engagement, which is a big differentiator in the market.

A：The impact of the agentic enterprise on businesses includes giving knowledge workers superpowers, facilitating quicker work where it matters in the moment of truth, and enabling businesses to use AI to deliver services and data at an accelerated pace.

A：In the new agentic enterprise, Slack is envisioned as the front door to business, providing a powerful AI tool for businesses to use. It serves as an interface for humans and agents to work together, improving efficiency and transforming the way businesses operate.