A conference call discusses Salesforce's Q3 FY2026 financial results, featuring forward-looking statements, non-GAAP measures, and a Q&A session with key executives.

The company celebrated robust Q3 performance, emphasizing AI-driven innovations and strategic moves like acquiring Informatica. Key achievements include exceeding expectations in AI services, particularly with Agent Force, and introducing Slack bot, enhancing customer and employee productivity. The focus remains on sustainable growth, data leadership, and AI integration, reflecting a clear path toward achieving the $60 billion goal.

The dialogue highlights Salesforce's Q3 revenue growth, non-GAAP operating margin, and record-breaking operating cash flow. It emphasizes the success of Agent Force, noting its rapid adoption, integration across all Salesforce apps, and significant impact on customer and employee experiences, with 60% of chats managed by Agent Force and a 114% year-over-year ARR increase.

Salesforce's Agent Force sees a 140% rise in average weekly actions, processing 3.2 trillion tokens, showcasing enterprise AI adoption. The platform integrates large language models and deterministic precision, optimizing costs and efficiency, with strong performance across key applications.

The dialogue highlights Salesforce's comprehensive integration of service, sales, and Slack, showcasing the platform's evolution into a unified conversational interface. With over 80% of Forbes top 50 AI companies leveraging Salesforce's capabilities, the focus shifts to the transformative power of AI and data-driven apps. The introduction of the Slack bot exemplifies this synergy, offering users unparalleled access to Salesforce's functionalities, thereby enhancing productivity and efficiency across various business workflows.

The dialogue highlights a significant shift in customer behavior towards embracing advanced technologies, exemplified by a 70% increase in production usage of agent Force. This acceleration is attributed to a growing consumption flywheel, with notable companies like Uber and Conagra leading the adoption. The trend reflects a closing gap between the pace of innovation and customer implementation.

Discussed significant year-over-year growth in Data 360 record ingestion and integration, highlighting customer expansion and strategic acquisitions. Emphasized the role of Data 360, MuleSoft, and Informatica in building a robust data layer, crucial for AI accuracy and reliability, driving momentum across various sectors.

A dialogue highlighting significant achievements in AI integration, retail growth, and leadership in technology, featuring partnerships with major enterprises, including a notable focus on Costco's innovative IT leadership and General Motors' transition to an agentic enterprise. The conversation also touches on successful implementations of sales force, agent for service, and Slack as a communication hub, showcasing advancements in customer service and internal operations.

Salesforce's Agent Force It service and Life Sciences Cloud are seeing significant growth and market share gains, with customers achieving substantial savings and efficiency improvements. The company is outpacing competitors like Viva, securing wins with major pharma companies, and experiencing a 50% year-over-year growth in public sector solutions.

Highlights Salesforce's collaboration with various government agencies, including the IRS and Department of Agriculture, to streamline operations, automate processes, and improve service delivery, resulting in significant time and cost savings.

The dialogue highlights the significant impact of Bobby, an autonomous agent, in reducing non-emergency demands for police departments by 20%. It emphasizes the company's unique position in delivering enterprise-level AI capabilities to over 150,000 customers and 1 million companies on Slack, showcasing a 114% year-over-year increase in ARR for agent force and data 360. The company's strategy, global scale, and core values are central to its success, with a focus on sustainability, trust, and customer success. The dialogue also recognizes the dedication of the company's ohana, who have contributed 10 million volunteer hours to support communities, and celebrates the acceleration of customer transformation through the Growth 360 playbook, including multi-cloud solutions and premium agent bookings doubling quarter over quarter.

Highlights Q3 financial achievements, emphasizing customer success, operational excellence, and responsible capital allocation. Announces strong bookings, geographic growth, and segment performance. Provides updated guidance for fiscal 2026, including revenue, margin, and cash flow projections, while integrating Informatica's impact.

An investor questions the perceived threat of generative AI to SaaS applications, contrasting with observed customer enthusiasm. The response highlights a significant market trend towards AI-driven, conversational enterprises, emphasizing customer demand for integrated AI capabilities over DIY solutions.

Emphasizes the importance of context, data, and deterministic workflows for successful enterprise AI. Highlights the need for human involvement and collaboration to achieve multi-trillion market opportunities. Recognizes the unique capability of the company to provide integrated solutions, driving increased demand and successful bookings.

The company has increased sales rep capacity by 20%, preparing for demand with a focus on enablement. The pipeline and open pipeline show double-digit growth, aligning with enabled capacity. This strategic investment is aimed at capturing market opportunities and ensuring readiness for the data cloud's projected 20% growth.

The dialogue highlights how the adoption of the agentic enterprise model, leveraging Salesforce's digital labor for sales, service, and marketing, has led to exponential growth in customer relationships and bookings. Companies embracing multi-cloud relationships and the latest innovations like Agent Force and Data Cloud have seen their annual bookings double, triple, or even quadruple, demonstrating the transformative impact on monetization and customer value.

Discusses the integration of data infrastructure, emphasizing federated data systems for AI reliability and company-wide benefits, highlighting Japan as a strategic market.

Discusses how integrating advanced AI, exemplified by Agent Force, significantly enhances core applications, driving innovation across sales, service, Slack, marketing, and commerce, emphasizing the critical role of enterprise context and data management in achieving this synergy.

The dialogue highlights the challenges and strategies in creating unified profiles across industries, emphasizing the need for context, job-specific tools, and robust infrastructure. It discusses the evolution from data clouds to advanced platforms, addressing the complexities of unstructured data and the importance of continuous performance monitoring and compliance.

The dialogue highlights the strategic use of Salesforce's foundational layers to expedite the creation of agentic systems, emphasizing the importance of customer success in driving innovation. It discusses how abstracting technical complexities benefits customers, enabling them to focus on future advancements. The conversation also underscores collaborative efforts with global partners to facilitate the transition to an agentic enterprise model.

Discussed how Salesforce's Agent Force can drive growth despite potential headcount stability or reduction, emphasizing flexible pricing strategies and the synergy between AI agents and human workforce.

A discussion on enhancing sales capacity and segment targeting, highlighting a 23% increase in capacity and mid-double-digit growth in several segments. The focus is on linking compensation plans to goals, analyzing sales performance, and anticipating future success in fiscal years 27 and 28.